Documents & Reference Manuals
Manager SE Installation Guide
Complete host server and client workstation installation instructions, database setup, and new user onboarding steps.
Manager SE Top Tips Booklet
Best practices, keyboard shortcuts, and workflow optimizations contributed by real automotive shop owners and power users.
Scheduler Configuration & User's Guide
Set up technician work schedules, assign specific service bays, configure shop hours, and manage customer appointments.
Setting Up Your Shop Logo
How to format, size, and upload your custom auto shop logo to display prominently on customer estimates and final printed invoices.
Report Pack Samples & Directory
Visual samples and descriptions of over 180 built-in Manager SE reports covering profit margins, sales tax, technician productivity, and parts velocity.
Mitchell 1 System Requirements
Operating system compatibility, network server specifications, backup storage requirements, and client workstation guidelines.
Video Playlists & Quizzes
Getting Started Series
Complete sequential video playlist for onboarding new service writers, technicians, and shop owners to Manager SE.
Work In Progress (WIP) Screen
Mastering the central command center of Manager SE to track active repair orders, estimate approvals, parts arrivals, and technician bay statuses.
Estimates to Invoices Lifecycle
From initial customer phone quote to digital vehicle inspection approval, repair authorization, and final invoice checkout.
Inventory & Parts Management
Setting up parts price matrixes, tracking core returns, receiving electronic purchase orders, and managing stocked warehouse parts.
Customer Communication Workflows
Using Message Center 2-way texting, automated service reminders, and customer history lookups to build customer retention.
Shop Reporting & Financials
Generating end-of-day reports, technician efficiency audits, profit margin analytics, and QuickBooks accounting integrations.
Community & Support Forums
Mitchell 1 Shop Management Forum
Connect with thousands of fellow automotive repair shop owners and managers. Ask questions, discuss software enhancements, share custom report configurations, and exchange best practices.
Manager SE Knowledgebase & FAQs
Official searchable help desk repository with step-by-step resolution articles, network configuration fixes, printer alignment guides, and database backup protocols.